| Course | Interaction Management [LS000505/CR/01] |
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| Prerequisit Course | |
| Requal. Interval | One Time Only |
| Contact | Barbara P Brooks |
| Reference Material | |
| Target Audience | |
| Objective | |
| Course Content | Learn the essential skills and discussion guidelines for effective coaching through practice and feedback in four modules: 1. Core Skills for Building Commitment: Learn interaction skills that help you achieve critical objectives; understand how feedback can be an effective leadership tool; practice interaction skills and receive feedback. 2. Coaching for Success: Recognize opportunities to build your work group's knowledge, skills, and confidence by providing proactive coaching that prepares people for success. Learn the elements of ongoing coaching: observing performance and measuring results, and providing timely feedback and support. 3. Coaching for Improvement: Use a discussion planner to prepare a step-by-step approach for discussing improvement. Use the STAR technique to provide specific, balanced feedback to people working to improve performance. 4. Managing Performance Problems: Learn how to coach employees who have chronic performance problems and how Fermilab policies and procedures can assist you in this process. |
| Instructor's Comments | There is no fee for this class. However, if you withdraw from the class 10 business days or fewer before the scheduled date and do not find a replacement, or, if you fail to attend on the scheduled date, you will be charged $200. |
| Class Code | 63961 -- Online enrollment is restricted to on-site access or authenticated users. If you have an account LOGIN now. Or you may CREATE AN ACCOUNT if you have a valid FNAL email address registered in the FNAL telephone directory. Otherwise, contact the instructor or course contact to enroll. | ||||||||||||||||||||||
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| Instructor: | Dan Meloni | ||||||||||||||||||||||
| Where | Training Center, Road A1, Large Training Room | ||||||||||||||||||||||
| Offered To | FNAL | ||||||||||||||||||||||
| Fee | 200.00 | ||||||||||||||||||||||
| Attendees | 5/15 | ||||||||||||||||||||||