| Course | Interpersonal Communication Skills [LS000503/CR/01] |
|---|---|
| Prerequisit Course | |
| Requal. Interval | One Time Only |
| Contact | Barbara P Brooks |
| Reference Material | |
| Target Audience | All employees |
| Objective | Increase your awareness of your communication skills and personality type. Develop the skills for more productive work relationships. |
| Course Content | Assess your communication strengths and weaknesses; understand the differences between passive, assertive and aggressive communication; learn how to speak with more enthusiasm, expressiveness and clarity; become a more effective listener; learn how non-verbal messages affect communication; learn how to work and communicate more effectively with different personality styles; and set specific communication goals as part of your individualized Communication Plan (CAP) and apply them daily back on the job. |
| Course Content | |
| Instructor's Comments | If you withdraw from the class 10 business days or fewer before it begins and do not find a replacement, you will be charged the full fee. |