TRAIN Online Class Schedule
Course Interpersonal Communication Skills [LS000503/CR/01]
Prerequisite Course
Requal. Interval One Time Only
Contact Barbara Brooks
Authorized Instructors
Reference Material
Target Audience All employees
Objective Increase your awareness of your communication skills and personality type. Develop the skills for more productive work relationships.
Course Content Assess your communication strengths and weaknesses; understand the differences between passive, assertive and aggressive communication; learn how to speak with more enthusiasm, expressiveness and clarity; become a more effective listener; learn how non-verbal messages affect communication; learn how to work and communicate more effectively with different personality styles; and set specific communication goals as part of your individualized Communication Plan (CAP) and apply them daily back on the job.
Course Content
Instructor's Comments If you withdraw from the class 10 business days or fewer before it begins and do not find a replacement, you will be charged the full fee.

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