TRAIN Online Class Schedule
Course Interaction Management [LS000505/CR/01]
Prerequisite Course
Requal. Interval One Time Only
Contact Holly Lett
Authorized Instructors Holly Lett(WR)   Barbara Brooks(WR)  
Reference Material
Target Audience Managers and Supervisors
Objective Learn the essential skills and discussion guidelines for effective communication when coaching and providing feedback through practice in the three modules described below.
Course Content 1. Communicating for Leadership Success: Learn communication skills that help you achieve critical objectives; understand how to recognize people's personal and practical needs when interacting; enhance your communication with employees and others; practice communications skills and receive feedback.

2. Coaching for Peak Performance: Recognize opportunities to provide coaching to enhance or improve employee performance. Learn the three techniques of proactive and reactive coaching that include the accurate collection of perfomance data, seeking input rather than telling while providing ongoing feedback and support.

3. Addressing Poor Perfomance: Learn how to coach employees who have chronic performance problems and recognize the impact of a team member's performance on others and productivity. Learn how to provide specific feedback to address performance problems firmly but fairly while gaining an employee's commitment to improve.
Course Content
Instructor's Comments There is no fee for this class. However, if you withdraw from the class 10 business days or fewer before the scheduled date and do not find a replacement, or, if you fail to attend on the scheduled dates, you will be charged $200 per day.

Class Schedule

Class Code 97807 The Class is Full
Tuesday 05/02/201708:30 AM -- 12:30 PM
Tuesday 05/09/201708:30 AM -- 12:30 PM
Tuesday 05/16/201708:30 AM -- 12:30 PM
Instructor: Holly Lett
Where Training Center Road A - Large Training Room
Fee 200.00
Attendees 16/16