TRAIN Online Class Schedule
Course Interaction Management[LS000505/CR/01]
Requal. Interval One Time Only
Contact Karen Karlix-Smith
Directive/Requirement Required for Managers
Authorized Instructors Holly Lett (WR)
Target Audience Managers and Supervisors
Objective Learn the essential skills and discussion guidelines for effective communication when coaching and providing feedback through practice in the three modules described below.
Course Content Day 1 - Communicating for Leadership Success: Learn communication skills that help you achieve critical objectives; understand how to recognize people's personal and practical needs when interacting; enhance your communication with employees and others; practice communications skills and receive feedback.

Day 2 - Coaching for Peak Performance: Recognize opportunities to provide coaching to enhance or improve employee performance. Learn the three techniques of proactive and reactive coaching that include the accurate collection of performance data, seeking input rather than telling while providing ongoing feedback and support.

Day 3 - Addressing Poor Performance: Learn how to coach employees who have chronic performance problems and recognize the impact of a team member's performance on others and productivity. Learn how to provide specific feedback to address performance problems firmly but fairly while gaining an employee's commitment to improve.
Instructor's Comments If you withdraw from the class 10 business days or fewer before the scheduled date and do not find a replacement, or, if you fail to attend on the scheduled dates, you will be charged $200 per day.

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