|Course||Interaction Management [LS000505/CR/01]|
|Requal. Interval||One Time Only|
|Authorized Instructors||Barbara Brooks(WR)|
|Target Audience||Managers and Supervisors|
|Objective||Learn the essential skills and discussion guidelines for effective coaching through practice and feedback in the four modules described below.|
|Course Content||1. Core Skills for Building Commitment: Learn interaction skills that help you achieve critical objectives; understand how feedback can be an effective leadership tool; practice interaction skills and receive feedback.
2. Coaching for Success: Recognize opportunities to build your work group's knowledge, skills, and confidence by providing proactive coaching that prepares people for success. Learn the elements of ongoing coaching: observing performance and measuring results, and providing timely feedback and support.
3. Coaching for Improvement: Use a discussion planner to prepare a step-by-step approach for discussing improvement. Use the STAR technique to provide specific, balanced feedback to improve performance.
4. Managing Performance Problems: Learn how to coach employees who have chronic performance problems and how Fermilab policies and procedures can assist you in this process.
|Instructor's Comments||There is no fee for this class. However, if you withdraw from the class 10 business days or fewer before the scheduled date and do not find a replacement, or, if you fail to attend on the scheduled dates, you will be charged $200 per day.|