TRAIN Online Class Schedule
Course Conflict Management and Negotiation Skills[WDRS0031/CR/01]
Requal. Interval One Time Only
Contact Nicole Gee
Target Audience Individuals who work together to achieve goals or bring projects to completion; individuals who interact with others who have different priorities or perspectives individuals who are engaged in challenging interactions due to differing personality styles.
Objective Learn how to influence others over whom you do not have authority; to broaden your understanding of the main sources of conflict, the different modes of conflict management and the critical steps to joint problem solving and negotiation.
Course Content Understand the three main sources of conflict: people, priorities and processes. Assess your own conflict management mode: combative, circumventive, congenial, compromising or collaborative. Increase awareness of your own personality style and the style of others. Learn the seven critical steps to follow when sharing concerns or engaging in joint problem solving. Learn to use the three fall-back strategies when you reach an impasse. Leverage tactful yet assertive communication techniques to diffuse anger and overcome other hard-to-handle emotions. Develop a step-by-step plan to cope with and manage conflict more successfully. Practice applying the key concepts to a current negotiation or one you are likely to encounter in the future.
Instructor's Comments If you withdraw from the class 10 business days or fewer before it begins and do not find a replacement, you will be charged the full fee.